1. What if I want to buy a piece that has been sold on the website or an old piece not listed anymore?
Some of our items are unique and may be sold quickly. If you like any piece from our website that is no longer available, please contact us on 00971553581618, or email with email@example.com
2. When we buy a pendant are chains included in the same price?
All Pendants are priced individually and chains are not included in that price. If a picture has both pendant and chain in it, both prices for the pendant and chain will be mentioned separately.
3. Can we provide our old gold or gems and diamonds to customize a piece similar to the one on the website?
We customize jewelry based on customer requests. Yes, if you would like to bring your old gold or diamonds to place an order we can accept your gold and diamond to use it to make your requested item. Please bring your old gold or diamonds to our main branch in Deira Gold House building or contact us at firstname.lastname@example.org. This is based on the gold and diamond evaluation which will be done at the time you come to our store to drop them.
4. What do I do if I have lost my jewelry certificate?
For all jewelry purchased from us, we can provide with a copy of the certificate at an additional cost of AED 50.00/ certificate.
5. Are the prices of your jewelry online different from the jewelry in stores?
Sometimes, some branches may have a promotion offer or a change in the forex rate for items online. Due to this there could be a small difference in prices. This is very rare but if you have a query, please contact us with the item code number you are interested about.
6. If we like an item from the website, can we place an order over the phone?
We encourage you to place your order online and leave us any specifications if needed in the provided message box. If for any reason you do not want to to buy it online, you can always email or call us on +971553581618 to place your order.
7. Is my invoice and order confirmation the same thing?
For all successful purchases, an e-invoice will be send to your email. This will include your order number and your items purchased. An order confirmation will be created once your payment was successfully charged through our payment gateway.
8. For gift items, do you have gift wrapping & message options?
We provide gift wrapping services and fancy gift boxes for Jewelry at an additional cost. Please view of Packing Boxes and Gifts customization option and select your preferences at the time of adding an item to the cart.
9. What are my delivery charges?
Based on your delivery address, and total value of items purchased your shipping cost may vary. Please view the shipping options provided on the checkout page before making your payment.
10. What is the estimated time for the products to be delivered?
Your items will be delivered to you within 3-7 business working days within United Arab Emirates. If your delivery address is outside United Arab Emirates, please contact us before processing your order online.
11. What is the mode of delivery?
We use FedEx as our shipping Agent. Your item will be couriered to the shipping address mentioned while checkout.
12. Can I change the shipping address after placing the order?
Unfortunately, once the order has been successfully made online, we cannot change the shipping address. However, in any such event, we request you to please contact us immediately. We will try our best to help you with this situation with an alternative.
13. What countries can you delivery the jewelry to?
At present we only delivery witnin United Arab Emirates.
14. At the time of accepting the delivery, what ID proof is required?
Please keep a copy of your ID to collect your order at the time of delivery. Before the courier arrives, they schedule a time convenient for you to collect your order. You will also be required to sign confirming accepting the order when delivered. So please schedule a time when you are available to collect the order.
15. How can I check the status of my order?
Please login to the website and track your shipment anytime through the order number provided to you.
16. Who is liable to pay the charges for return shipment?
For any returns, please bring the jewelry to any of our stores within United Arab Emirates. Returns charges for orders within UAE are covered by AK Jewels. Charges for orders returned from other countries will be covered by the customer.
17. Is your Jewelry insured once in transit?
Yes, all our items in transit wre covered under insurance.
18. What happens if my order is lost in transit?
For orders lost intransit , we need minimum 14 working days to investigate and re-ship another order for you.
19. What are my payment options?
Our customers can pay online using their Visa or Master card, or their PayPal account. Please be assured your details are confidential and safe through our website.
20. Are all prices mentioned on AK Jewels website subject to any kind of change?
Based on the fluctuating market rates of the Metal commodities, the price of gold and silver or any metal can vary. For all Diamonds and other gems, prices can also change in response to other economic factors.
21. If there are any refunds, how long will it take to reach?
We do not provide any refunds. However, due to shipping or manufacturing defect and lost items the management will have to investigate the situation and order and this may take up to 14 days. Finally if a refund has been approved, we will transfer back the funds in the same way it was paid for once the damaged items have been received and investigation is complete.
22. If I buy an item through the sizing chart provided, but when it is delivered what if it doesn’t fit me?
We request you to please review our size chart page to guide you how to choose the correct size for your item. Or you could visit our local store too to check what is your accurate ring/bracelet/chain/necklace size. Once an order has been placed with the size your select, any changes to the size can be made when you bring the item to our local store. Conditions may apply if item specifics change.
23. Can we approach your local store for any size alteration, exchange or refund?
Are team at our local stores are here to help you at any time. Please visit our stores with all your queries, and we will be happy to assist you.
24. Do you offer engraving services?
Yes we do. At the time of placing your order online, please choose from our customization option and we will engrave your jewelry as required. If there is an issue and engraving is not possible on that item, it will notify you immediately. There is an additional cost for all engraving requests.
25. How do I check my accurate ring size?
Please refer to our product size chart for all size queries.
26. Is it possible to get a ring in a size that is not available on site?
Yes, please contact us on email@example.com or call us at +971553581618 for customization requests.
27. What do I do if I forget my password?
Please enter your email address and click on the “Forgot my password” button. This will notify us and you will receive an email asking you to reset your password through a link. Please click on this link and follow the steps to reset your password.
28. How safe is it to change my personal details on my account?
We advise you to please keep you login user Id and password confidential only with you. Only you can make changes to your account details once the user id and password have been entered to access the account. In any case of dispute please contact our customer service team immediately.
29. What are the benefits of registering my account on your website?
You have the following benefits:
- Your order history will be stored in your account to review anytime.
- You can easily track your order when you login to your account.
- In order to make any purchase it is mandatory to have a registered account with us so we can verify the same for your safety.
- You will receive all updates and notifications for all offers via your email.
- Your check out is simple and faster. Delivery address and other details are stored in advance which saves a lot of time.
30. What if the order I received was in a defective condition?
This will be rare, but if you receive a defective piece; please contact our customer service team immediately (email) no later than the same day the order has been received. The jewelry should be unused, in its original packing with the tags attached as original. Please refer to our Return & Exchange policy for more details.
31. What is the procedure to return the product to AK Jewels within 7 days?
Please call our customer service team immediately to request a refund/return. They will guide you step by step how to pack the item in its original condition, unused, with price tag attached and arrange a pickup of the item. Once the returned item is received by us, the refund or exchange will be arranged. This may take some additional time based on the availability or a replacement item.
We request you to please refer to our Returns and Exchange Policy for all details.